FAQ's

Do I need to have an account to shop with you?

• Setting up an account allows you to order without entering your details every time. You can sign up now or during checkout.

How do I sign up/create an account at nisafashionhub.com?

• Click on ‘Sign in’ then ‘Create an account’. For assistance, call our hotline.

I forgot my password; how can I retrieve it?

• Click ‘Forget password’ at the ‘Sign In’ page, enter your email, and follow instructions.

How can I edit/update my account details?

• Sign in, click on ‘My Account’ to edit/update your particulars.

How can I edit/update my shipping and billing address details?

• Sign in, click on ‘My Account’ to edit/update your details. Contact us for changes after order placement.

What are the benefits of signing up an account with you?

• Easily manage account info, change password, update address book, check order status, view order history.

How can I place an order?

• Sign in, shop for items, add to Shopping Bag, proceed to checkout, enter billing/shipping/payment info, review and submit order.

How will I know if “NISA FASHION” has received my order?

• You'll receive an acknowledgment email. Check order status in "My Account".

There’s a missing item in my order, what should I do?

• Contact us via email or WhatsApp/Text.

How will I view my order details and history?

• Sign in to “My Account” and click on the order you wish to view.

Can I track my order?

• Yes, tracking link will be emailed to you once dispatched.

Can I add items to an existing order?

• No, it's not possible to add items once an order is processed.

What is online security fraud screening?

• It's a preventive measure against credit card fraud transactions.

Why should I send you my personal information?

• Additional information may be requested for payment verification to prevent fraud.

Is my personal information kept secured?

• Yes, all information is kept secured and confidential.

Will I receive online security email every time I place my order?

• Verification may be required for each order.

Are there any restricted areas?

• Currently, we can't ship to PO Box, military, protected areas. Check with local customs for restrictions.

What happens if an incorrect address is provided for the delivery?

• The package will be returned to us. Contact us for assistance.

• Charges for attempted delivery and return shipping will be borne by the buyer.

• 7 to 8 Days.

• Return to NISA FASHION Headquarters Office. 

• Send screenshot/error message to nisafashionhub@gmail.com for assistance.

• Prices may differ. Prices on website don't guarantee in-store prices.

• Special promotions and discounted items may be offered online.

• Protect passwords, be wary of unsolicited emails/contacts, and safeguard personal information.